Privacy Policy

This Privacy Policy explains how Viana Rio, LDA collects, uses, stores, and protects the personal data of users of the website www.vianario.pt.

1. DATA CONTROLLER

The data controller is:
Viana Rio, LDA
Tax Identification Number (NIF): 519297946
Address: Rua Prior do Crato, No. 45, 4th floor, 4900-550 Viana do Castelo
District: Viana do Castelo
Municipality: Viana do Castelo
Parish: Santa Maria Maior e Monserrate e Meadela
Data protection contact email: dados@vianario.pt

Viana Rio, LDA has not appointed a Data Protection Officer, as it is not legally required to do so.

2. PERSONAL DATA COLLECTED

Through this website, the following personal data may be collected:
• name;
• email address;
• phone number;
• technical browsing data, such as IP address, cookie identifiers, device type, browser, pages visited, and interactions carried out on the website.

This data is collected through the contact form, newsletter subscription, and the use of cookies and similar technologies.

3. PURPOSES OF PROCESSING

Personal data may be processed for the following purposes:
a) to respond to contact requests submitted through the website;
b) to manage commercial or informational communications when the user subscribes to the newsletter;
c) to improve browsing experience and website functionality;
d) to measure usage statistics through analytical tools;
e) to carry out advertising actions, remarketing, and digital campaign measurement;
f) to ensure website security, prevent abuse, and protect forms against spam or automated use.

4. LEGAL BASIS

Viana Rio, LDA processes personal data based on the following legal grounds:
a) consent of the data subject, namely for newsletter subscription, use of analytical and marketing cookies, and sending commercial communications;
b) pre-contractual steps or performance of a request by the data subject, when the user submits a contact form;
c) legitimate interest of Viana Rio, LDA in security, fraud prevention, technical website management, and responding to received communications;
d) compliance with legal obligations, where applicable.

The user may withdraw their consent at any time, without affecting the lawfulness of processing carried out based on consent previously given.

5. Newsletter

If the user subscribes to the newsletter, their data will be used to send informational, promotional, or institutional communications related to the activities of Viana Rio, LDA.

The newsletter is sent through an internal system, using Amazon SES for the technical delivery of electronic communications.

The user may unsubscribe at any time via the unsubscribe link included in the communications or by sending a request to dados@vianario.pt

6. DATA RECIPIENTS

Personal data may be processed by service providers acting on behalf of Viana Rio, LDA, namely:
• web hosting provider: Dinahosting, with servers in Spain;
• email delivery provider: Amazon SES;
• analytics services such as Google Analytics 4;
• tag management services such as Google Tag Manager;
• advertising and measurement platforms such as Meta Pixel;
• anti-spam protection services such as Google reCAPTCHA;
• external services integrated into the website such as Google Maps and YouTube.

These providers will only process data to the extent necessary to provide their respective services.

7. INTERNATIONAL DATA TRANSFERS

Some providers used on the website, namely Google, Meta, and Amazon, may process personal data outside the European Economic Area.

Whenever this occurs, Viana Rio, LDA will seek to ensure that appropriate safeguards are applied, namely Standard Contractual Clauses approved by the European Commission or other legally permitted mechanisms under the GDPR.

8. DATA RETENTION PERIOD

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected.

In particular:
• contact form data: for the period necessary to respond to and manage the request;
• newsletter data: until unsubscribed or consent is withdrawn;
• technical and security data: for the period necessary to ensure website security and functionality;
• cookies: as indicated in the Cookie Policy.

When data is no longer needed, it will be deleted or anonymised, unless there is a legal obligation to retain it.

9. DATA SUBJECT RIGHTS

Under applicable law, the data subject may exercise the following rights:
• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw consent;
• right to lodge a complaint with the competent supervisory authority.

To exercise these rights, the user may contact Viana Rio, LDA via email at dados@vianario.pt.

The user also has the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt

10. DATA SECURITY

Viana Rio, LDA adopts appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no data transmission or storage system is completely secure, and therefore Viana Rio, LDA cannot guarantee absolute security of information transmitted via the Internet.

11. MINORS

The website www.vianario.pt is not intended for minors and does not knowingly collect personal data from minors.

If Viana Rio, LDA becomes aware that it has collected personal data from a minor without proper consent, it will take the necessary steps to delete such data.

12. CHANGES TO THE PRIVACY POLICY

Viana Rio, LDA may update this Privacy Policy whenever necessary, particularly to reflect legal, technical, or operational changes.

The updated version will be published on this website, indicating the respective update date.